Privacy Policy

Effective Date: July 2, 2025

Last Updated: July 2, 2025

CTG Tours ("we," "our," or "us") value your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website www.ctgtours.co.uk and our travel services. By using our website, you agree to the collection and use of your information in accordance with this policy.


Information We Collect


We collect various pieces of information about you, some of which may be considered personal, when you inquire about booking one of our services. This information may be collected via our website, our app, or in working with one of our sales agents. We typically collect the following information:


  • Personal Information: full name, email address, phone number, mailing address, date of birth, passport and ID details, emergency contact information and travel preferences (e.g. meals, seating).
  • Booking and Payment Information: travel itinerary (flights, hotels, tours) and payment transaction details (date and time, payment amount, billing address, and other transaction details).
  • Website Usage Data: IP address, browser and device details, pages visited, time spent, navigation patterns, and other actions on our app or website.
  • Cookies: We use cookies to personalize content, remember your preferences, and analyse traffic in accordance with our Cookie Policy.


How We Use Your Information


We collect, hold and use your personal information for a variety of business purposes subject to applicable laws. Some examples of the use of your personal information include:


  • To process travel bookings and payments.
  • To send confirmations, updates, and reminders.
  • To personalize your travel experience.
  • To provide customer support.
  • To comply with legal requirements.
  • To improve our services and website.
  • To send promotional offers (with consent).


Sharing Your Information


We will not share your information with third parties unless we have your permission, or, we are required or permitted by law to do so. We do not sell your data. We may share your information with:

  • Travel service providers (e.g. airlines, hotels)
  • Payment processors
  • Government authorities (for visas/passports)
  • Service providers under confidentiality agreements


Data Security


We are committed to keeping your personal information secure. We implement and maintain appropriate security measures to protect your information. However, unfortunately, no system is 100% secure and therefore, we cannot warrant the security of any such information.


Data Retention


We retain your data only as long as necessary to fulfill services, comply with legal obligations, and resolve disputes. To exercise these rights, please contact us at: info@ctgtours.co.uk


Your Rights


You may have the right to:

  • Access or update your data.
  • Request deletion or restriction.
  • Withdraw consent to marketing.


International Transfers


Your information may be transferred and processed outside your country as needed to provide travel services.


Policy Updates


We may update this Privacy Policy periodically. Please review it regularly. Continued use of our site implies acceptance of changes.


Contact Us


If you have any questions or concerns, please contact us at:

Email: info@ctgtours.co.uk

Website: www.ctgtours.co.uk

Address: 144 Church Road, Brighton and Hove, Hove, BN3 2DL